Legora – Engagement Manager

Official Role Description: Legora

About UsLegora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.Joining Legora means three things.We lean in: ownership over titles, outcomes over intentions.We fight for excellence: high standards, direct, ego-free feedback.We grow together: as a team and with our customers.Mission before ego. Everyone contributes. No one coasts.If you’re driven by impact, pace, and raising the bar. This is the place.What You’ll DoServe as the face of Legora for a portfolio of law firms and/or in-house legal teams post-sale, owning relationships from onboarding through adoption, expansion, and renewal.Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long-term adoption and measurable customer outcomes from day one.Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization.Act as a trusted strategic advisor to legal and operational leaders, aligning Legora to client goals, uncovering new use cases, and helping teams re-imagine how legal work gets done.Identify commercial opportunities, partnering cross-functionally to close renewals and expansion.Monitor customer health using metrics to proactively mitigate churn risk and drive retention.Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to translate client feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy.Design, refine, and operationalize Legora’s Engagement playbook for scale – we’re building this machine together. We’re just getting started and your input and execution will not only be appreciated but also expected.What You Bring5+ years in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field (Innovation, Knowledge Management, Associate).A proven track record of driving customer retention, satisfaction, and expansion.Exceptional change management, project management, and stakeholder management skills.Exposure to legal tech, legal operations, or regulated industries is a plus; curiosity and the ability to learn complex environments quickly is essential.​​High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.Excellent communication skills: written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams.A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.Comfortable with metrics – driven by data, customer health, and outcomes over process.A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, building together.What’s in it for youCompetitive package: Comprehensive salary, benefits, and tools for success.Meaningful work: Your efforts shape how thousands of lawyers use AI daily.In-person environment: Offices designed for ambitious builders.Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:Medical, Dental & VisionMultiple medical plan options through Aetna and Kaiser PermanenteHSA or Healthcare FSA (based on plan selection)Dental plans via MetLifeVision coverage through VSP Vision CareFamily SupportGenerous parental leaveFree access to Maven ClinicDependent Care FSAFree One Medical membership for employees and dependentsAdditional PerksPre-tax commuter benefitsLife Insurance + STD/LTD401(K) with generous company matchUnlimited PTORobust voluntary benefits, including identity protection (via Aura), legal coverage through MetLife, pet savings programs, and moreLegora is an Equal Opportunity EmployerAt Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.